Return policy

Thank you for shopping with zai. We hope that you are satisfied with your order. If not, you have the option to return the items within 30 days of the invoice date. You can choose between exchange or refund.

Return process

  1. send a message to and state the item and the reason for return or exchange.
  2. return the item to Spreitenbach (zai AG, Kesselstrasse 15, 8957 Spreitenbach, Switzerland) by shipping carrier of your choice and at your cost.
  3. as soon as we receive your item, we will send you a confirmation. After the return has been successfully processed, you will either be credited the amount or sent an exchange.

Return and exchange conditions

  • The right of exchange applies only to unworn, unwashed and perfect items from which the labels have not been removed.
  • An exchange can only be made for the same item in a different size. Exchanges for a different color or item are not available.
  • Please note that a free exchange can only be made once for the same item in a different size.
  • Return shipping costs are not covered by zai. The shipping carrier can be chosen by the customer.
  • The return shipment must be made in one package. We reserve the right to reject multiple returns at different times from the same order.
  • We would like to point out that we can only accept an exchange from the respective country of delivery. For example, if the delivery was sent to Germany, the return must also be made only from Germany. Otherwise, the exchange is unfortunately not free of charge (the fees for import and delivery are at your expense).
  • The Lip balm is excluded from this return policy

Revocation statement

Should you wish to revoke your contractual declaration, you have the following options:

  1. declaration of revocation by return: your declaration of revocation is made automatically if you return the items within 30 days after receipt, as indicated above.
  2. written or telephonic declaration of revocation: After receipt of your items you have 14 days to send us your declaration of revocation either in writing, for example by e-mail, letter, or by telephone. After you have notified us, we will ask you to return the items within 14 days. The purchase price will be refunded minus shipping costs.